12/7 internet banking? What For?

What's the point of having internet banking when its not fully 24/7?

I can understand if there are regular maintenance on the servers, for updates or security testing etc. But ever so often?

I have tried on so many occasions UNSUCCESSFULLY to login or do my internet banking transactions after midnight that its beginning to defeat the purpose of having internet banking when they do NOT work post-working hours!

If you can only carry out all your internet banking transactions in the day, you can also walk into any bank to do them, why encourage internet banking but not allow customers to fully enjoy the independence of time and space?

This is so sickening! Imagine if I have to made a serious internet banking procedure just before departure to another country for an emergency, this could be a life or death situation you know?

Eg. My dad was sent to hospital at 11pm, diagnosed with heart attack while he was on a holiday. I had to fly out to meet him on the first available flight the next day. I stayed up the whole night to prepare for the emergency trip and I had to have $ in my bank! Do you have any idea how much was the repatriation cost? Too much!

Yes, emergencies do not happen often and we pray that we all do not ever have to activate money matters under such situations. But we do need the assurance that we can rely on the bank to provide for us an unfailing service!

Ooi cannot anyhow take ah!

I got a shock today when I was going to do some internet banking.

I have a debit card from DBS/POSB bank many many years ago. Then, they tell you that there's NO annual fee, no admin charges, totally easy to use etc etc etc

TODAY, in my account, they made 2 deductions without any notice!

One for annual fee, second one for GST for the annual fee.

Wah, can like that wan ah? Can the bank just withdraw annual fee without any notice?

I angri leh!

Called the bank immediately!

But the customer service lady was too nice to be angri with.. nonetheless, I have reflected the issue to them seriously and requested for a response in writing. At the same time, I've also maintain the rights to cancel the card.

Scared leh, they just deduct $ from your account at will!

So pls go check your bank statements carefully! Dun let anyone or any organisation kop your $!